Discovery Team for DVSA

Tender description

Why the Work is Being Done DVSA require a specialist team to support Discovery work for two new Digital Service requirements. We need to understand transformation opportunities in the context of: 1. Retiring legacy technology and contracts, in favour of digital by default and cloud based alternatives. 2. Designing efficient digital by default services that meet researched user needs and agency policy and strategy objectives. 3. Aligning with DVSA technology modernisation strategy. Problem to Be Solved The background for this requirement is the DVSA IT Modernisation Programme, that will replace legacy systems and contracts with modern, flexible digital by default alternatives; and transform our services to meet researched user and agency needs. DVSA has an in house Digital Team, but it does not yet have the necessary skills and capacity to meet the demands of the Programme over the next two years. This procurement exercise will address this shortfall by commissioning delivery capability for two Discoveries from a specialist vendor. Any follow on Alpha phase will be subject to another procurement exercise using the DOS framework. Who Are the Users As a Commercial Vehicle Tester I need to capture and store vehicle data; so that I can measure compliance. As a Service Manager I need to understand user needs; so that I can design and operate efficient digital services that meet user needs and satisfy business requirements. As a Driving Examiner I need to manage my schedule, input and store data; so that I can work more efficiently and safely. As Head of Digital I need modern services that deliver value in terms of being efficient to operate, support and improve; so that I can meet user and business needs. Early Market Engagement No early market engagement is planned. Clarification questions may be submitted as per the normal DOS framework process. Work Already Done No previous work has been done on either of the projects that the Discoveries are required for. However, DVSA does have a growing understanding and appreciation of the scope and management of Discovery phases, and follows GDS best practice. DVSA has a blended team of internal and external staff in a maturing Digital team. Existing Team The supplier will work with blended, multi-discipline in-house DVSA teams and people, including Service Managers, Product Managers, Business Analysts, Solution Architects, Project Managers, Delivery Managers and Service users. There may be instances where the supplier will need to work with other DVSA suppliers. Current Phase Discovery Work Location DVSA has offices all over the UK. The vast majority of the work will be carried out using the Nottingham office as a base, with occasional visits to the Bristol Office - addresses below. There may be a need to visit other offices in Swansea and Newcastle as required. Expenses will be paid on standard DfT T&S terms. Driver and Vehicle Standards Agency, Berkeley House, Croydon Street Bristol. BS5 0DA. Driver and Vehicle Standards Agency, The Axis, 112 Upper Parliament Street, Nottingham. NG1 6LP. Working Arrangments Team shall work full time 5 days pw with business, suppliers and service users; on-site for at least 4 days pw, with scope for remote working (subject to agreement) for one day. Deliverables/work summary: Research & Summarise User Needs, Map User journeys (Digital & Non). Research & Summarise Legacy (Technology & Contracts). Consider & Plan for Digital Inclusion & Assisted Digital needs. Define Initial Value/Benefit Estimates. Produce Outline Business Case (using DVSA template). Acquire & analyse legacy data & MI. Produce output portfolio view (workstreams & capability) Estimates for Alpha & Beta. Comply with DVSA governance. DfT T&S policy applies. Security Clearance Basic Additional T&Cs No changes to standard terms. Expenses as per DfT T&S Policy. Skills & Experience Have experience of delivering successful discovery outcomes to support complex service and technology transformation Have experience of digital service design and delivery in the context of modernising legacy technology and services Have experience in user research for complex transactional service transformation with a diverse mix of users including those with low digital literacy Have experience of sharing knowledge and experience with in-house teams so as to build sustainable capability Have experience of designing a target architecture as an output of discovery, ensuring alignment with the architecture strategy/roadmap of Government departments Have experience of effectively planning for new digital services which incrementally, safely and securely transition from legacy estates Have experience of identifying and planning for integration with backend and legacy applications, and with other Government departments Have proven experience of working succesfully with incumbent legacy vendors as part of Discoveries to support service and technology transformation Be able to efficiently and successfully co-locate with the Customer as part of a blended multi-discipline team in the Customer's offices in Nottingham and Bristol Proven ability to lead and coach government departments through the digital transformation process aligned to the Digital by Default standard Be able to deploy an effective team ready to hit the ground running no later than 27th June 2016 Nice to Haves Demonstrate experience of successful delivery of complex service transformation projects from Discovery to Live involving retirement of legacy services Demonstrate experience of successful delivery of knowledge transfer to Customer staff Experience of working with DfT data sets and services No. of Suppliers to Evaluate 3 Proposal Criteria Proposed approach and methodology - 10 %. Proposed Team Structure including CV's - 10 % Proposed deliverables and timeline for both Discoveries - 5 % Value for Money justification - 15 % Similar Contract Examples or Case Study (5) - 10 % On site (Nottingham) presentation of all above (Up to 1 hr.) - 10% Cultural Fit Criteria Approach for working with co-located, multi-vendor, DVSA team - 10% Team scalability, flexibility, deployment time, and pause capability - 10% Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range the requirement is for two discovery phases. each discovery has a maximum 8 week window (elapsed), and they will run one after the other with a 1 to 2 week pause in between. the approved budget in total covering both discovery phases is around £650k ex vat. this takes into account understanding the complexity of retiring legacy technology and modernising key solution components. it is essential that the chosen supplier can provide a suitable team that fits within this budget and meets all requirements.