Network equipment

Tender description

Teesside University has a requirement for hardware and software maintenance for Cisco Networking equipment (including software support and upgrades.) The level of services required are as follows: 24 x 7 x 365 (excluding bank holidays), advance replacement with Cisco vendor support, including telephone support, software upgrades, 4 hour advance hardware replacement. In addition to the above the supplier is requested to provide the following options: 1. 9:00 until 17:00 Monday to Friday (excluding bank holidays), advance replacement with Cisco Vendor support, including telephone support, software upgrades and 4 hour advance hardware replacement. 2. 9:00 until 17:00 Monday to Friday (excluding bank holidays), advance replacement with Cisco vendor support, including telephone support, software upgrades and next business day advance hardware replacement. The University currently has several maintenance contracts for Cisco Maintenance with different renewal dates. It is the University's intention to incorporate all of the equipment into a single contract therefore bringing the renewal dates in line. The contract period will be from 1.11.2016 until 31.10.2019. The University would like an option to extend for a further 2 x 1 year. A schedule of the equipment to be maintained will be issued with the invitation to tender.