Closed tender

Market research services

Details

Topic
Market research services
Published
5 May 2016
Submission
14 June 2016

Tender description

The primary objectives of the service are to: a) Monitor and measure the performance of public transport services against the standards and commitments detailed in the Translink Passenger's Charter. Please refer to section 3.7 of the scope for details of the specific target areas that are measured under the service agreement. b) Maintain the quantum of market research needed through an agreed programme of customer interviews and observations to; i. Undertake time series analysis, and ii. Determine and explain any difference between observed and perceived standards of service. c) Track and identify trends in customer perceptions and expectations.

Timeline

  1. Completed: Tender published5 May 2016
    Current notice
  2. Completed: Submission date14 June 2016

About the buyer

Translink is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79310000 · Market research services
  • 79311000 · Survey services
  • 79311200 · Survey conduction services
  • 79313000 · Performance review services

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