Market research services
Details
- Buyer
- Translink
- Topic
- Market research services
- Published
- 5 May 2016
- Submission
- 14 June 2016
- Source
- TedNotices
Tender description
The primary objectives of the service are to: a) Monitor and measure the performance of public transport services against the standards and commitments detailed in the Translink Passenger's Charter. Please refer to section 3.7 of the scope for details of the specific target areas that are measured under the service agreement. b) Maintain the quantum of market research needed through an agreed programme of customer interviews and observations to; i. Undertake time series analysis, and ii. Determine and explain any difference between observed and perceived standards of service. c) Track and identify trends in customer perceptions and expectations.
Timeline
- Completed: Tender published5 May 2016Current notice
- Completed: Submission date14 June 2016
About the buyer
Translink is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79310000 · Market research services
- 79311000 · Survey services
- 79311200 · Survey conduction services
- 79313000 · Performance review services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@translink.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@translink.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@translink.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@translink.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@translink.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@translink.gov |
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