Stale Pre-tender

Call centre

Details

Buyer: Department For Work and Pensions (DWP)
Topic: Call centre
Published: 5 May 2016
Source: TedNotices

Tender description

DWP is seeking a supplier to work in partnership delivering telephony services for customers wishing to make a new claim for Personal Independence Payment (PIP) or new claim re-assessments from claimant currently paid Disability Living Allowance. The contract term will be for 3 years (1.3.2017 to 29.2.2020) with an option to extend for a further 12 months. Current expectations are that the PIP new claim service line will run through to February 2020 with the PIP re-assessment service line being required to the end of October 2018. DWP anticipate that call volumes and average call handling times during the contract period will be: PIP new claims service line 2 000 000 calls (AHT 14 minutes). PIP Re-assessment service line 1 000 000 calls (AHT 17 minutes).

Timeline

Completed: Pre-tender published5 May 2016
Current notice

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov