Expired contract

Customer Strategy Segmentation Project

Details

Value
GBP 44,844
Duration
4 months
Topic
Research and development services and related consultancy services
Published
29 April 2016

Tender description

This research aims to gain insight into the different segments from which VOA customers are drawn from. The research has a series of broad aims including: •To profile and understand the needs of our different customer groups •To develop tools to assist our people interact effectively with customers •To improve VOA service provision for our different customer groups •To support the development of targeted customer communications •To consequently improve customer trust, one of the VOA’s strategic objectives

Timeline

  1. Completed: Award date12 February 2016
  2. Completed: Award published29 April 2016
    Current notice
  3. Completed: Contract expiry date29 May 2016

About the buyer

Valuation Office Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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