Software package and information systems

Tender description

The British Library currently operates a mixture of systems under which the public can book tickets for different kinds of exhibition or event in different parts of the Library. The Library now intends to upgrade and consolidate these systems, so as to enhance the user experience when making bookings, as well as improving the operational efficiency or running and maintaining these systems. Besides its function as a powerhouse for research, the British Library presents a wide range of exhibitions, publications, learning programmes and events to the public at large and approximately 100 000 people visit the Library each month. Access to such exhibitions and events is either by priced ticket, bookable free of charge or in some instances non-ticketed. Presently we operate a mixture of systems under which the public can book tickets for different kinds of exhibition or event in different parts of the Library. The Library now intends to upgrade and consolidate these systems. We are seeking responses in regard to potential solutions which can address the 4 following business services: — Box Office / exhibitions — Business and IP Centre Workshop Management System — Learning Team Booking System — Public access event management. The delivery channels for these include online, telephone and walk-up and they will continue.