Closed tender

Provision of a customer relationship management solution (CRM)

Details

Value
GBP 22,500
Topic
Software package and information systems
Published
20 April 2016
Submission
4 May 2016

Tender description

North East Ambulance Service (NEAS) is looking to procure a system to support customer and key stakeholder relationships and commercial training bookings. In addition we are also looking to develop our website and digital presence to promote our first aid training and other products. The procurement is grouped into three areas of work: Lot 1: A customer relationship management solution (CRM) that will allow us to record and report on customer, stakeholder and competitor contact details and activities. The system also needs to support marketing, contracting and bid management activities. Lot 2: An integrated booking functionality that allows on-line booking by customers and our in-house team. This booking functionality must integrate with the CRM system. Lot 3: A website and digital presence which allows customers to book on-line.

Timeline

  1. Completed: Tender published20 April 2016
    Current notice
  2. Completed: Submission date4 May 2016

About the buyer

North East Ambulance Service NHS Foundation Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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