PAN1132B - Security Services for Park & Ride Sites

Tender description

Leicester City Council (the Authority) in conjunction Leicestershire County Council as a partner invites Tenders for the provision of security and customer services at a group of ‘Park and Ride’ car parks. The proposed Contract will be for three years with an option to extend for up to a further 24 months, making a potential five year engagement and it is anticipated to award to a single Supplier. The Authority is looking for one supplier to provide a range of security and customer services at a group of ‘Park and Ride’ car parks, specifically located at: • Meynell’s Gorse Park & Ride, Ratby Lane, Leicester LE3 3LF • Enderby Park & Ride, Leicester Lane, Enderby LE19 2AB • Birstall Park & Ride, Loughborough Road, Birstall LE4 4NP As part of this requirement, the Supplier will: • Monitor and operate CCTV systems. • Communicate and liaise with the public, bus service provider, Police, emergency services, contractors and other organisations. • Deal with all customer queries and forward to City or County Council (as appropriate) any queries or complaints for their attention. • Carry out patrols of the premises during the hours of operation including unlocking and locking the premises. • Provide advice and assistance to the public with operational matters and deal with general enquiries. • Control all entry to site, including recording and managing all contractor access and work on site, and taking deliveries. • Possess basic first aid and firefighting skills. • Carry out miscellaneous duties such as gritting during adverse weather. • Monitor a computer controlled ticket/ barrier system. • Monitor standard of cleanliness of the site. • Record & report on any faults/ damage to equipment & facilities on the site in need of repair. A full specification can be found on the attached ITT. Keywords: Customer , Services , Security , Key holding