Investigation and security services

Tender description

Leicester City Council (the Authority) in conjunction Leicestershire County Council as a partner invites Tenders for the provision of security and customer services at a group of ‘Park and Ride' car parks. The proposed Contract will be for 3 years with an option to extend for up to a further 24 months, making a potential 5 year engagement and it is anticipated to award to a single Supplier. The Authority is looking for 1 supplier to provide a range of security and customer services at a group of “Park and Ride” car parks, specifically located at: — Meynell’s Gorse Park & Ride, Ratby Lane, Leicester, LE3 3LF. — Enderby Park & Ride, Leicester Lane, Enderby, LE19 2AB. — Birstall Park & Ride, Loughborough Road, Birstall, LE4 4NP. As part of this requirement, the Supplier will: — Monitor and operate CCTV systems. — Communicate and liaise with the public, bus service provider, Police, emergency services, contractors and other organisations. — Deal with all customer queries and forward to City or County Council (as appropriate) any queries or complaints for their attention. — Carry out patrols of the premises during the hours of operation including unlocking and locking the premises. — Provide advice and assistance to the public with operational matters and deal with general enquiries. — Control all entry to site, including recording and managing all contractor access and work on site, and taking deliveries. — Possess basic first aid and fire-fighting skills. — Carry out miscellaneous duties such as gritting during adverse weather. — Monitor a computer controlled ticket/ barrier system. — Monitor standard of cleanliness of the site. — Record and report on any faults/ damage to equipment and facilities on the site in need of repair. A full specification can be found in the tender documentation.