Health services

Tender description

The Commissioners are seeking suitably qualified providers to deliver a Mild to Moderate (20db-70db) Hearing Loss Service for Adults Aged 55 and Over (18+ for Solihull). This service is being commissioned using an Any Qualified Provider process. The qualification period for the AQP accreditation will be for 3 years from the 1.7.2016. This AQP is being undertaken on behalf of: — Birmingham Cross City CCG — Birmingham South Central CCG — Sandwell & West Birmingham CCG — Solihull CCG — Wolverhampton CCG — Walsall CCG — Dudley CCG Aims and Objectives of Service The aim is to provide a comprehensive patient-centred direct access adult hearing service for age related hearing loss (20db-70db) for adults aged 55 and over (18+ Solihull CCG) in line with national guidance and local requirements. Service Description The Service will deliver a community based, adult hearing assessment service, including hearing aid fitting (where required), follow-up and aftercare services for adults aged 55 or over (18+ Solihull CCG), with suspected or diagnosed age related hearing loss (20db-70db) who have been referred by their GP. The service required is for a community based, adult hearing assessment service, including hearing aid fitting (where required), follow-up and aftercare services for adults aged 55 or over (18+ in Solihull), with suspected or diagnosed age related hearing loss for the registered population of the Commissioning Organisation ensuring delivery of provision in a variety of hard to reach and rural areas as specified by the commissioner. The Adult Hearing Service will consist of: — Hearing needs assessment. — Development of an Individual Management Plan (IMP). — Provision and fitting of hearing aids in a suitable environment (quiet, confidential, privacy and dignity); — Appropriate hearing rehabilitation e.g. patient education; — Information on and signposting to any relevant communication/social support services; — Follow-up appointment to assess whether needs have been met; — Discharge from hearing assessment and fitting pathway; — Aftercare service including advice, maintenance, repairs or replacement of hearing aids under warranty and review as required to meet the needs of the patient; — Batteries, tips, domes, wax filters, tube and other consumables replacement service. — Help and support to the housebound. It is important to note the Contract does not guarantee any volume of activity or payment to a Bidder.