CPU1741 Urgent Response and Telecare Service URTS

Tender description

Oxfordshire County Council is seeking to combine the following existing services into a single Urgent Response and Telecare Service: the Crisis Service; the Emergency Carers Support Service; the call monitoring of telecare alarms; the 24/7 emergency response service for telecare alarms. These services share in common handling referrals and responding quickly to address a social care crisis situation. This Service will also include the assessment for, installation and review of Telecare and associated equipment. The Service Provider(s) will work closely with the Equipment Service Provider, responsible for providing and maintaining the Telecare equipment, and installing more complex Telecare equipment. There are three key aims to this combined Service, to achieve the overall goal of promoting the health, wellbeing and independence of adults in Oxfordshire. Firstly, to meet people’s needs for social care in a crisis, and to prevent them from developing or escalating, through providing a rapid care and support response. Secondly, to provide reassurance to people living independently and to carers, through being easily accessible 24/7. Thirdly, to prevent the unnecessary use of more intensive health and social care services, through both these functions and in using opportunities to share information or refer to other sources of support. Keywords: Telecare