Queue Call Forward Solution

Tender description

An Post is seeking to enter into a Single Party Framework Agreement for a period of 3 years, with an option to extend for a period of up to 2 years, to meet its requirements for Single Queue Call Forward Solutions to replace its existing Single Queue Call Forward Solutions (currently in use in its larger Branch Post Offices), with associated phasing of the solution into those Branch Post Offices across Ireland. SUMMARY OF REQUIREMENTS: • Supply, install, commission Single Queue Call Forward Solutions in our larger post office branches across the Republic of Ireland (approx 30 Post Offices/Branches currently being considered). Note: The number of Call Forward Solutions required may change at any time (upward and downward) during the contract period. Supply of the Call Forward Solutions will be on a phased and/or ‘as needed’ basis. • Provide a responsive maintenance service for the installed Queue Call Forward Solutions during the warranty period. • Provide: a. a maintenance service for the installed Queue Call Forward Solutions post warranty period Or b. Maintenance Training for An Post service technicians on the supplied Call Forward Solutions. Potential suppliers must demonstrate that they have the required flexibility, capacity, competencies and suitable resources available to meet the above requirements.