Staff training services

Tender description

Whilst fulfilling our role as a regulatory body the majority of our teams interact with 2 key groups; doctors and patients. These interactions can be face to face or by telephone and can often be challenging due to the sensitive nature of our work and our regulatory function. Over the last 2 years our HR and LandD team have arranged a number of workshops and interventions to help staff develop the skills they need to manage challenging interactions effectively and support their emotional well-being. Going forward we'd like to create a blended learning programme under the title of ‘Emotional Resilience’.