Awarded contract

Data-processing services

Details

Supplier(s)
SERCO LIMITED
Value
GBP 443,000
Topic
Helpdesk and support services
Published
8 April 2016

Tender description

The Council will be provided with between 2 and 4 Housing and Council Tax Benefit officers to provide remote processing of the Council's Housing and Council Tax Benefit claims. The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and passport and non-passport claims. They will also be processing overpayments using the Council's Sundry Debtors system and reply to customers' queries in writing and on the telephone. The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work. The Council will issue instructions to the Contractor as and when required.

Timeline

  1. Completed: Award published8 April 2016
    Current notice

About the buyer

Royal Borough of Kensington and Chelsea is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72253000 · Helpdesk and support services
  • 72310000 · Data-processing services

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Decision makers

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