Customer Research and Insight Services - Lot 2 Task H - Visitor Centres Mystery Shopping Surveys (MSS)
Details
- Buyer
- Transport for London
- Supplier(s)
- GfK NOP Ltd, Level 18
- Value
- GBP 160,000
- Duration
- 4 years
- Topic
- Survey services
- Published
- 8 April 2016
- Source
- ContractsFinder
Tender description
TfL is seeking to appoint a research agency to implement, manage and develop TfL’s Contact Centres mystery shopping programme. The successful agency will work closely with TfL’s Customer Research & Insight team and TfL’s internal clients to deliver a focused, efficient, valid, timely and cost effective programme of work. The research is to be conducted using mystery shopping survey techniques to meet the following business objectives: • To provide actionable and responsive research tools to enable TfL to deliver excellent customer service • To monitor customer facing assets • To ensure Customer Service Delivery Standards are being met • To provide performance data for Key Performance Indicators
Timeline
- Completed: Award date1 July 2015
- Completed: Award published8 April 2016Current notice
- Completed: Contract expiry date31 March 2019
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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