Computer equipment and supplies

Tender description

HTE is seeking to establish a Framework Agreement for the provision of Enterprise Level ICT Solutions for IT Hardware Products, Software, Programs, Applications, Associated Products, Services and Support as categorised and understood to be relevant to: IT Hardware; to include: Client Devices — to include: Desktops, Laptops, Tablets, Thin Clients, Wearables, Kiosks, Mobile Devices, Radios, Pagers, Workstations and other devices which may properly be described as Client Devices; Peripherals — to include: Power (batteries and power leads), Cases, Mouse Devices, Keyboards, Monitors, Printers, Scanners, Security Devices, Docking, Dictation and Microphone Devices and other products and devices which may properly be described as Peripherals; Furniture — to include: Bespoke Furniture Solutions, Desks, Charging Solutions, Carts and mobile work stations, Mounting Solutions, Chairs and Stools and other products and solutions which may properly be described as Furniture; Enterprise Servers — to include: Blade, Tower, Virtualised and other products, services and devices which may properly be described as Enterprise Servers; Enterprise Storage — to include: Storage Area Network, Direct Access Storage, Network Storage, Virtual Storage and other products, services and devices which may properly be described as Enterprise Storage; Networking — to include: Firewalls, Virtual Private Networks (VPN), Routers, Switches, Security, Telecoms, Branch, Campus, Installation and other products, services and devices which may properly be described as Networking; Housing and Power — to include: Racks and Cabinets, Power Management, Power Distribution Unit's (PDU) and other products which may properly be described as Housing and Power; Operating Software and Security — to include: Application Protection, Big Data Analytics, Client Management, Cloud Management, Database Management, Email Security, Encryption, Licensing, Migration, Mobile Data Management, Network Security, Server Management, Software Asset Management, Virtualisation, Windows Server Management, Identity and Access Management and other products, solutions and services which may properly be described as Operating Software and Security; Services and Support — to include: Application Services, Asset Recovery, Business Continuity, Disaster Recovery, Business Intelligence and Analytics, Client Deployments, Configuration, Consulting, Data Destruction, Enterprise Deployment, Installation, Logistics, Managed Services, Helpdesk, Business Process Outsourcing, Training Services, Project Management, Security Services, Support Services, Conferencing and Data Sharing, Unified Communications and Convergence and other solutions which may properly be described as Services and Support; Insurance — to include: Asset Insurance, Confidentiality and Data Insurance, Cyber Insurance and other services which may properly be described as Insurance; Cloud Services and Solutions — to include: Helpdesk, Brokerage Services, Hardware as a Service, Software as a Service, Infrastructure as a Service, IT as a Service, Specialist Cloud Services, Storage as a Service, Virtual Desktop Infrastructure (VDI) and other off-site, virtual and outsourced solutions which may properly be described as Cloud Services and Solutions. IT Software to include: Software, Development, Programs and Applications — to include: Accounting Software, Administration and Management Software, Admissions and Check In, Communication Software, Customer Relationship Management (CRM), Dictation, Transcription, Electronic Document and Records Management System (EDRMS), Electronic Medical Records (EMR), Electronic Patient Records (EPR), Facilities Management and Employee Management Software, Hospital Information Systems (HIS), Mobile Application Software, Application, Internet and Intranet Software and Development, Picture Archiving and Communication System (PACS), Radiology Information System (RIS), Vendor Neutral Archiving (VNA), Prescription Management, Records Management, Project Management, Workflow Systems and Software, Bespoke Software Development, Consultancy, Auditing and Testing and other products, solutions or services which may properly be described as Software, Development, Programs or Applications. Lot 1: IT Hardware; Enterprise Level Solutions, Operating Software, Associated Products, Services and Support. The provision of services for the design, supply and installation of Enterprise Level ICT solutions from single Client Devices to complete Specification Design, Build, Installation and Support of enterprise infrastructure for ICT Services with all associated services and aftersales support to include IT Hardware, Operating Software, Associated Products, Services, Support, Software Development, Insurances, Security, Complex high-value bespoke network and IT infrastructure design, installation and support including virtualised and cloud based solutions including Network, Storage and related outsourced IT Solutions. Lot 2: IT Software; Enterprise Level Software, Programs, Applications, Development, Associated Products, Services and Support. The provision of services to supply a wide range of software solutions from off the shelf programs, applications and software packages to complex bespoke software and system developed solutions, consultancy, application, program, system and software deployment, auditing, testing, training and support. HTE is a central purchasing body who is able to carry out this tender exercise by virtue of its appointment as an agent of UHCW. Notwithstanding HTE's relationship with UHCW, it is HTE that will conduct this tender exercise and will execute the resultant Framework Agreement with successful bidders. This tender exercise is for the benefit of all the public and voluntary bodies listed further below in this Section II.1.5). For the avoidance of doubt, UHCW is not carrying out this tender — your contact point is HTE using the details given in Section I.1). The public and voluntary sector bodies to whom the use of this Framework Agreement will be open include all contracting authorities in the United Kingdom as defined in Regulation 3 of the Public Contracts Regulations 2006 as well as all contracting authorities and entities in the European Union as defined in the Annexes to Commission Decision 2008/963/EC as may be updated from time to time. In particular, it is envisaged that this Framework Agreement will be used by the following entities in the United Kingdom as described below (particularly where such entities are of a health and/or social care nature): (1) All National Health Service (NHS) bodies in England, including but not limited to (i) acute trusts (a list of which can be found at http://www.nhs.uk/servicedirectories/pages/acutetrustlisting.aspx); (ii) health and care trusts (a list of which can be found at http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx);(iii) mental health trusts (a list of which can be found at http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx); (iv) clinical commissioning groups (a list of which can be found at http://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx); (v) ambulance trusts (a list of which can be found at http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx); (vi) area teams (a list of which can be found at http://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx); (vii) special health authorities (http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx); (viii) NHS England (formerly the NHS Commissioning Board); and (ix) clinical senates and strategic clinical networks. (2) All NHS bodies in Wales, including but not limited to all (i) health boards; (ii) NHS trusts; (iii) the national delivery group; (iv) community health councils; and (v) NHS Wales shared services partnership (a list of which can be found at http://www.wales.nhs.uk/nhswalesaboutus/structure). (3) All NHS bodies in Scotland, including but not limited to (i) NHS trusts; (ii) Special NHS Boards; and (iii) national and support organisations (a list of which can be found at http://www.scot.nhs.uk/organisations/nat_orgs.aspx). (4) All NHS bodies in Northern Ireland (known as Health & Social Care), including but not limited to (i) health and social care trusts (a list of which can be found at http://www.hscni.net/index.php?link=trusts); (ii) health agencies (a list of which can be found at http://www.hscni.net/index.php?link=agencies); (iii) hospitals (a list of which can be found at http://www.hscni.net/index.php?link=hospitals) and (iv) the Health and Social Care Board. (5) All social enterprises undertaking some or all of what were previously the service provider functions of contracting authorities in relation to health and/or social care services (including charitable incorporated organisations, cooperatives, industrial and provident societies and community interest companies as listed on the Companies House WebCheck service). (6) Ministerial departments and non-ministerial departments of central government, non-departmental agencies and other public bodies, and public corporations (a list of which can be found at https://www.gov.uk/government/organisations). (7) Devolved governmental and parliamentary organisations within the United Kingdom, including but not limited the Scottish Government, Scottish Parliament, and Scottish public bodies (a list of which can be found at http://www.scotland.gov.uk/Topics/Government/public-bodies/about/Bodies), as well as the Welsh Government, Welsh Assembly and Welsh unitary authorities (a list of which can be found at http://wales.gov.uk/topics/localgovernment/localauthorities/?lang=en). (8) All local authorities (a list of which can be found at http://local.direct.gov.uk/LDGRedirect/Start.do?mode=1). (9) All emergency services including police (http://www.police.uk/forces.htm), fire and rescue services (a list of which can be found at http://www.fireservice.co.uk/information/ukfrs), the maritime and coastguard agency and other rescue authorities. (10) All educational establishments (a list of which can be found at http://www.education.gov.uk/edubase). (11) Registered providers of social housing on a not for profit basis (a list of which can be found at http://www.homesandcommunities.co.uk/ourwork/registered-provider-information). (12) Registered charities (a list of which can be found at http://www.charitycommission.gov.uk/find-charities). (13) Her Majesty's Prison Service (as detailed at www.justice.gov.uk/about/hmps) (14) The Ministry of Defence (as detailed at https://www.gov.uk/government/organisations/ministry-of-defence). The above list includes each organisation's successors and assigns, any equivalent organisations and any associated organisations created as a result of any organisational changes. In addition, the use of this framework agreement will be open to any bodies or organisations operating in the United Kingdom and/or any country in the European Union which are of a health and/or social care nature or which have a similar procurement need in respect of any goods or services to any of the above listed organisations. Furthermore, and if provided for in the contract documents, HTE may extend the scope and benefit of the framework agreement to any private sector (i.e. all non-public sector) organisations operating in the United Kingdom and/or any country in the European Union which are of a health and/or social care nature who may also use this framework agreement. Whilst HTE is not required by procurement legislation to do so, it has extended the principles of the public tendering so as to assure its private sector customers of best value and open and transparent processes. In the United Kingdom these entities are registered with the Care Quality Commission (a list of providers can be found at http://www.cqc.org.uk/sites/default/files/cqc_locations_export.csv). In the European Union, such entities are regulated by equivalent regulatory bodies, each of which maintains an equivalent list. In purchasing goods and/or services or awarding contracts under the Framework Agreement, HTE is: (a) acting in its capacity as agent for UHCW in relation to the public and voluntary sector bodies listed above only; and (b) acting in its capacity as principal in relation to the private sector bodies (and not as agent of UHCW). Please note additional information is given about this tender exercise at Section VI.3).