Telephone and data transmission services

Tender description

The Welsh Government wish to Contract for the provision of a free, confidential national Information, Advice and Advocacy Service in Wales for Children and young people up to the age of 25. Children and young people should be able to contact the service via free-phone, text and instant messaging as a minimum and provide a service which will empower them to access services to ensure they feel safe and are enabled to resolve conflict and issues The role of MEIC is to listen to those contacting service and to provide them with information and advice to empower them to respond to the issues that are causing them concern. Provide children and young people with local and national information, act as a signpost to other services, including independent professional advocacy and other specialist services, in order to support children and young people with their issues and concerns. This may include, if necessary, contacting another service on behalf of a child or young person (with their consent). They should have knowledge and understanding of relevant legislation in relation to safeguarding and child protection and awareness of the Social Services and Well-being (Wales) Act 2014 which comes into force in April 2016. The Welsh Government, on behalf of the Welsh Ministers, will be conducting this procurement exercise through the etenderwales portal https://etenderwales.bravosolution.co.uk Tender documents and other information must be downloaded from and returned through this portal. If you require any further assistance the BravoSolution help-desk is available on: Email: help@bravosolution.co.uk Phone: 0800 368 4852 Full information in accessing the portal is found in Section VI.3).