JSA New Claims
Details
- Topic
- Call centre
- Published
- 21 December 2015
- Submission
- 3 February 2016
- Source
- ContractsFinder
Tender description
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
Timeline
- Completed: Tender published21 December 2015Current notice
- Completed: Submission date3 February 2016
About the buyer
Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov |
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