Closed tender

JSA New Claims

Details

Buyer: Department For Work and Pensions (DWP)
Topic: Call centre
Published: 21 December 2015
Submission: 3 February 2016
Source: ContractsFinder

Tender description

DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call

Timeline

Completed: Tender published21 December 2015
Current notice
Completed: Submission date3 February 2016

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov