CP1068-14 The Provision of Managed Print Service and Multifunctional Devices

Tender description

For this contract there are 2 Lots that are:- Lot 1 - This is a Managed Print Service contract that is for 36 months with the option to extend for a further 2 x 24 months and will be awarded to a single supplier. This covers the provision of a Managed Print Service (MPS) that controls the authorities printing devices, consolidating charges and driving savings through better efficiencies. There are 3 levels of the managed print service to be offered that are named as Bronze, Sliver and Gold. The implementation of the MPS will make sure that it plays an integral part in tackling the challenges of reducing the councils costs, increasing the efficiency and sustainability of the councils printing and facilitating better governance and compliance. Suppliers will be required to provide a Managed Print Service as standard that includes but not limited to:- - The ability to deliver both forecast and actual savings - The provision of appropriate devices and consumables - A reliable support and service infrastructure (including Support/service desk) - The ability to respond to ‘local’ specific requirements as detailed in location discussion - A 24 hour /7 days a week support/service - The ability to support and integrate with different operating systems - To have a robust set of offerings with the provision of service and support for multi-vendor environments - Ensuring a consistent high level of operation Lot 2 – This is for an ad hoc Multi Functional Devices (MFD’s) call off from a multi supplier framework. The maximum term of the framework is for 4 years - 36 months with the option to extend for a further 12 months. Keywords: Print, Photocopier, Multifunctional Devices, Managed Print Service