IPPC Study of User Feedback
Details
- Supplier(s)
- ESRO
- Value
- GBP 58,728
- Duration
- 10 months
- Topic
- Research and development services and related consultancy services
- Published
- 25 November 2015
- Source
- ContractsFinder
Tender description
The primary objective is to effectively collect and monitor user feedback in relation to their experiences of the IPCC investigation process. In addition, the overall aims of the study are to: - create a baseline of current user satisfaction which can be used to track the impact of future changes to operating processes - provide insight in to what drives and detracts from user satisfaction within our current process which can also inform future IPCC practice. - establish the most effective methodology/combination of methodologies to collect user feedback going forward and to identify at which point to do this along the user ‘journey’.
Timeline
- Completed: Award date8 June 2015
- Completed: Award published25 November 2015Current notice
- Completed: Contract expiry date31 March 2016
About the buyer
Independent Police Complaints Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73000000 · Research and development services and related consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@independent-police-complaints-commission.gov |
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