Expired contract

IPPC Study of User Feedback

Details

Supplier(s)
ESRO
Value
GBP 58,728
Duration
10 months
Topic
Research and development services and related consultancy services
Published
25 November 2015

Tender description

The primary objective is to effectively collect and monitor user feedback in relation to their experiences of the IPCC investigation process. In addition, the overall aims of the study are to: - create a baseline of current user satisfaction which can be used to track the impact of future changes to operating processes - provide insight in to what drives and detracts from user satisfaction within our current process which can also inform future IPCC practice. - establish the most effective methodology/combination of methodologies to collect user feedback going forward and to identify at which point to do this along the user ‘journey’.

Timeline

  1. Completed: Award date8 June 2015
  2. Completed: Award published25 November 2015
    Current notice
  3. Completed: Contract expiry date31 March 2016

About the buyer

Independent Police Complaints Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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