Single User Overview

Tender description

Essex Police is considering the purchase and implementation of a “single user overview” for use predominantly within the non-emergency contact centre but will be accessible for the wider Force. The “single user overview” is a computer system that will provide an immediate overview of the caller history – this will allow application of Threat, Harm, Risk, Investigation, Vulnerability, and Engagement principles (THRIVE) based on a full picture to the operator rather than the need to log into multiple systems and conduct manual searches. It will provide automatic alerts to quickly identify risk – pulling data from a number of legacy systems which will inform the contact handler of everything they need to know before applying the THRIVE principles. The single user overview will reference KEY systems including Public Protection; one of our highest risk areas.