C0224 Legal Entitlement Advice Services (LEAS)

Tender description

Birmingham City Council invites organisations to tender for a legal entitlement advice service for welfare benefits, debt management and employment. This is to tackle the huge issue of inequality and promote social cohesion. The service will be key to tackling inequality and promoting social cohesion by providing advice services to citizens, ensuring they can source independent legal entitlement advice. The legal entitlement advice service are looking to commission a consortium of advice providers or separate independent advice providers to deliver advice services relating to welfare benefit, debt management and employment to the citizens of Birmingham via telephone/ web advice and face to face advice service. The annual budget is in the region of £400k but in year 1, LEAS will provide an additional £50,000 to facilitate the phased requirement for meeting increased channel shift targets. In year 1, 30% telephone/online advice, year 2, 50% and by year 3, 70%. The contract is intended to last for the duration of two years with an option to extend for one year. The start date is to be 1st April 2016.