24/7 call monitoring service
Details
- Value
- GBP 480,000
- Topic
- Information technology services
- Published
- 15 October 2015
- Submission
- 11 November 2015
- Source
- ContractsFinder
Tender description
Information technology services. to provide a service and facilities: •Call handling software to meet Telecare Services Association (TSA) standards •Ability to identify individual personal and environmental sensor activation •One dedicated line for emergency calls •24/7, all year round call monitoring service •At least 3300 connections •Minimum of 2 x call handlers at any given time •Appropriate advice, reassurance, response to calls •Full disaster recovery system in place •Ability to respond to 100% of all activations within 180 seconds •Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)
Timeline
- Completed: Tender published15 October 2015Current notice
- Completed: Submission date11 November 2015
About the buyer
Yorkshire Coast Homes is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@yorkshire-coast-homes.gov |
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