HMRC Executive Search Selection & Assessment Services - HMRC Adjudicator

Tender description

Executive Search services to assist with sourcing an HMRC Adjudicator role. The Authority are seeking a new independent Adjudicator to take up post in April 2016 at the end of the current Adjudicator’s term of appointment. The role of the Adjudicator was established by the Inland Revenue in 1993 to investigate unresolved complaints made by customers. In 1995, HM Customs and Excise signed a contract with the Adjudicator to provide a similar service for their customers. Following the creation of HM Revenue and Customs in 2005, a new Service Level Agreement was put in place for the Adjudicator to continue to provide independent investigation of complaints that HMRC is unable to resolve. The Adjudicator also looks into complaints made by customers of the Valuation Office Agency, The Insolvency Service and most recently, Pension Wise, but the vast majority of complaints that the Adjudicator looks at are from customers of HMRC.