GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution

Tender description

The objectives of the procurement are to identify an ITIL Service Management Software Solution that will: - Support the delivery of the ITIL framework within the business. - Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated. - Provide the opportunity to report business specific information to different business areas. - Assist in the identification and analysis of the call types. - Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business. - The solution should also provide the mechanism to support a ‘small change process’. - Provide a self service facility for users to register incidents and requests. - Maintain and publish a Service Catalogue. - Facilitate performance improvement and better management of the ICT Team.