Desktop Support of Library Public Network equipment
Details
- Supplier(s)
- Online Support Computing
- Duration
- 2 years
- Topic
- Helpdesk and support services
- Published
- 16 September 2015
- Source
- ContractsFinder
Tender description
London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices. The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required. The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices. This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved. The Contractor may also be asked on occasion to provide additional services on a call-off basis.
Timeline
- Completed: Award published16 September 2015Current notice
- Completed: Award date16 September 2015
- Completed: Contract expiry date31 August 2017
About the buyer
London Borough of Richmond Upon Thames is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253200 · Systems support services
- 72315100 · Data network support services
- 72610000 · Computer support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-richmond-upon-thames.gov |
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