Expired contract

Desktop Support of Library Public Network equipment

Details

Duration
2 years
Topic
Helpdesk and support services
Published
16 September 2015

Tender description

London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices. The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required. The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices. This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved. The Contractor may also be asked on occasion to provide additional services on a call-off basis.

Timeline

  1. Completed: Award published16 September 2015
    Current notice
  2. Completed: Award date16 September 2015
  3. Completed: Contract expiry date31 August 2017

About the buyer

London Borough of Richmond Upon Thames is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72253000 · Helpdesk and support services
  • 72253200 · Systems support services
  • 72315100 · Data network support services
  • 72610000 · Computer support services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

15 similar open tenders

See more open tenders related to Desktop Support of Library Public Network equipment.

Explore all open tenders

Related topics

Topics related to Desktop Support of Library Public Network equipment, ranked by notice volume.

View all topics
TopicCountValue
  1. 26,970
    £1.7tn

Related buyers

Buyers similar to London Borough of Richmond Upon Thames.

View all buyers

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.