Victims Gateway to support all victims of crime across Staffordshire (individuals and businesses) (1)

Tender description

Staffordshire Police and Crime Commissioner is procuring a Gateway to support all victims of crime across Staffordshire (individuals and businesses), paying particular attention to vulnerable victims (such as those affected by serious crime, those persistently targeted or intimidated victims, those under 18 years, those with a mental or physical disability, those having significant impairment of intelligence or social functioning). The service will be available to those choosing to report the crime to the police and to those choosing not to report the crime to the police. The gateway will provide a single point of contact for all victims, assess victims needs and provide tailored guidance and support to help victims to cope and recover from the harm caused by criminal behaviour. The method of support and contact will be prompt and flexible, according to the preference of the victim. As part of the support offer, where necessary, the gateway will also provide information on, facilitate access to and monitor delivery of Restorative Justice Services as well as assisting with Victim Impact Statements. Where the Gateway is unable to meet all the needs of the victim directly, it will facilitate a smooth transition of the victim to the relevant specialist support service so that they receive all necessary support in a seamless manner. The successful service provider will place victims at the heart of the assessment and support provided, demonstrate a comprehensive knowledge of the needs of victims of crime and local specialist services, display relevant experience and be willing to work with relevant partners and specialist services as an integral part of a support system for victims (limiting the number of case referrals). The service provider will also operate in line with the Victims Code and be able to evidence the outcomes of their service delivery. Recognising that witnesses are also impacted by crime, the support element of the service will be extended to witnesses.