L1125 Pension Wise – User Research Laboratory Facilities

Tender description

This contract has already been awarded and it is being published for transparency purposes. Pension Wise is a government service launched in April 2015, on the back of substantial changes to pensions legislation in the UK and aims to help people aged 50 or over understand what they can do with their pension pot money, specifically with defined contribution pensions (i.e. pensions based on how much has been paid into the pot). The research laboratory facilities will be used for conducting qualitative research which for the web channel of Pension Wise which takes the form of one-on-one, hour long interviews. For the face-to-face and phone channel, a guidance session will take place in the laboratory.