Swindon Borough Council - Payment Card Services

Tender description

Goods & Services to be purchased, Swindon Borough Council invites expressions of interest from suitably qualified and experienced service providers for the provision of Payment Card Services Scope of Goods/Services/Works. The annual volume/values of transactions are approximately 180,000 transactions with a value of ??12.3 million. The Council currently operates four different schemes: Council Tax Housing Rent Rent Barcode Homecare/Homeline The Contractor shall provide payment card facilities for the different schemes as set out in 1.2 above. The Contractor shall provide a facility where barcodes can be used to make payments. The Council requires payment facilities for the Post Office, PayPoint and other commercial locations e.g. shops and garages. The contractor shall provide an on-line facility by which new and replacement cards can be ordered. An outlet tracking facility will be required to provide details of the location where individual card payments have been made. The Contractor will be expected to provide management information reports to include the following detail: An analysis by scheme type An analysis by payment method e.g. Post Office, PayPoint, Debit and Credit card etc. These analyses should include both volume and value Tenderers must provide full costs for providing these services that should include transaction costs, the costs of providing new and replacement cards, costs of any on-line facilities, cost of outlet tracking facilities plus any other costs. Other Information; Whilst every effort has been made to outline all the requirements of the Authority, Tenderers must ensure that their Tender document covers all the services and charges that are applicable. Tenderers must submit a draft transition plan detailing the timescales involved and the issuing of new cards and bar code arrangements. Tenderers must detail what contribution they will make to cover the cost of changing suppliers. Contract Period The contract will be initially for a period of 3 years commencing 1 July 2015 with options to extend for a further two periods of two years each subject to satisfactory performance (seven years in total). This is a competitive tender, and a contract will be awarded to the organisation that is deemed to represent the most economical and advantageous tender. The tender documents are included within this webpage as 'Contract Attachments'. Responses are required to be submitted no later than 20th May, 2015, 12.00GMT. Clarifications to the Contract Attachments maybe submitted up to 15th May, 2015, 12.00 GMT by email to Karl Read at ksread@swindon.gov.uk. Clarification responses will only be uploaded as further Contract Attachments to this webpage on a regular basis, therefore, please check this site on a regular basis as you will not be advised when updates have been made. In the event of technical difficulties down loading Contract Attachments, please refer to the named contacts Karl Read at ksread@swindon.gov.uk.