15-058 Citizen Portal Soultion

Tender description

Rotherham Metropolitan Borough Council is looking to provide a single authenticated account for its residents, businesses and service users. We require a secure portal which will allow customers to manage multiple service accounts using a single user id and password and to transact securely and efficiently with the council. The Council is looking to contract with a company who has a proven track record of delivering a secure customer portal, this must be delivered as Software as a Service, RMBC does not want this platform to be delivered from its data centre. The solution must also be fully ready for a go live date of the 1st December 2015 The council wishes to continue to provide a citizens account for the six services and also wishes to build on the success of the existing offer by adding additional services at pace, so that residents have access to a fully rounded suite of council services through the account by the end of 2016/17. Approval for the addition of further services will be made based on clear evidence that a clear Return on Investment can be achieved.