Provision of Vendor Management and Partnership Relationship Services

Tender description

1.1 The scope is limited to the contractual relationships between BT plc and both Surrey and Sussex Police for Network Services under he South East Police Shared Network Services Agreement (SEPSNSA) Framework and Data Centre Hosting (Surrey only). 1.2 SEPSNSA commenced in June 2013 ( Surrey) and December 2013 (Sussex) with initial 7year term and option for up to 3 year extension. The Data Centre Hosting Agreement commenced November 2013 with initial 5-year term and option for up to 5 year extension. 1.3 The contracts are manged within the ICT function, which until recently comprised separate teams for Surrey and Sussex. This has now been merged into a Joint ICT Service provision for both Forces. Sussex will lead on behalf of both Forces in appointing the chosen contractor to fulfil the requirements detailed herein. 1.4 The contracts have resulted in numerous performance issues and this needs to be improved in terms of the perception of Senior Leadership Teams across both Forces. Senior ICT Leadership believes this can be achieved through a structured progaremme and mutual co-operation between the parties. 1.5 We are now seeking a provider who has a strong track record of designing and implementing proven structured processes for contract service and relationship improvement and related experience in identifying options in the event such improvement is not forthcoming.