Expired contract

NHS 111 Patient Relationship Manager Pilot

Details

Buyer
NHS South East Commissioning Support Unit
Supplier(s)
REDWOOD TECHNOLOGIES LIMITED
Value
GBP 250,000
Duration
8 months
Topic
Radio, television, communication, telecommunication and related equipment
Published
13 July 2015
Source
ContractsFinder

Tender description

The 111 Patient Relationship Manager pilot will improve patient experiences when calling 111 by ensuring that relevant data that has been previously shared with relevant Healthcare professionals is used to inform clinical decision-making. It will also implement London-wide call balancing and routing, again to optimise patient experience. This pilot aligns with the Interoperability Standards Development and Urgent and Emergency Care Programmes, providing information and learning regarding patients’ crisis journey across primary, community, urgent and emergency care systems when their journey starts with a call to NHS 111.

Timeline

  1. Award published13 July 2015
    Current notice
  2. Award date9 September 2015
  3. Contract expiry date29 April 2016

About the buyer

NHS South East Commissioning Support Unit is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32000000 · Radio, television, communication, telecommunication and related equipment
  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support
  • 73000000 · Research and development services and related consultancy services

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