Centralised Contact Centre
Details
- Supplier(s)
- Call Management
- Topic
- Call centre
- Published
- 29 June 2015
- Source
- ie:e_tenders
Tender description
This contract is for the provision of a centralised contact centre for tourist information. A comprehensive centralised call and email handling service is required. Approximately 15,000 tourist information calls and 5,000 emails are serviced per annum by the current provider. This helpline is a key communications and information channel for tourists, travel agents/tour operators.
Timeline
- Completed: Award published29 June 2015Current notice
About the buyer
Fáilte Ireland-National Tourism Development Authority is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@failte-ireland-national-tourism-development-authority.gov |
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