KPI Review and Audit Services

Tender description

In order to meet governance and probity requirements, TRP require an independent audit of the KPI reports issued by our incumbent Facilities Management Contractor to verify that the fee calculations being calculated by them are correct and to ensure that TRP are making the correct profit payments. This independent audit should consist of four quarterly KPI audits and an Annual Audit Statement at the end of the 4th quarterly audit. Each quarterly audit should ideally involve a meeting with the Contract Manager of the incumbent contractor at TRP's offices at Hyde Park to review the KPI information for the quarterly month in question. During each meeting, an audit of the KPI documentation should be undertaken and checks made of the contractors records and log books. Specifically the audits should examine : 1. How the KPIs are measured. 2. Supporting documentation regarding the KPIs and their validity. 3. The accuracy of the monthly score. Thereafter a desktop review of the information supplied followed by a "wash up" meeting with TRP and the contractor to confirm findings of the audit and highlight any improvement required from the contractor. More information is provided in the Specification. Please note the date provided as a start date is provisional. TRP will confirm on acceptance the actual start date.