Citywide Homecare & Community Support Service

Tender description

Hull City Council invites qualified and interested suppliers to tender for the provision of a 4 year framework agreement with concessions, meaning customers will buy and select services from the framework in meeting their specific outcomes, for the provision of a Citywide Homecare & Community Support Service. The Council will select a maximum of 12 suitably skilled and effective homecare agencies, all with the ability to respond effectively to customers wanting to buy their services on a first come first served based. We are seeking innovative and forward thinking homecare providers who understand what is required in delivering a responsive customer facing service. Hull City Council operates a central ECM system that sets out minute by minute billing against Customer outcomes based solutions software. <b>No guarantee can be provided to the successful tenderer(s) of the amount of business to be placed during the continuance of the framework.</b> The new framework will commence on 4 November 2015 until 3 Novemner 2019. Value of the contract - will not exceed £40 million pounds over the terms of contract. Details of current expenditure or potential future uptake are given in good faith as a guide to past purchasing and current planning to assist you in submitting your Tender. They should not be interpreted as an undertaking to purchase any goods or services to any particular value and do not form part of the Contract. Homecare is the term used in Hull to describe Domiciliary Care monitored by the Care Quality Commission, underpinned by the Care Standards 2012, and the Care Act 2014. These services will be commissioned by Hull City Council (HCC) in positive joint partnership with Hull's Clinical Commissioning Group (CCG) for the provision of Part or Fully funded Continuing Health Care and / or planned Reablement Services; in order to meet the assessed needs and desired outcomes of Customers. Th is service relates to the provision of homecare services, city wide and within Hull City Council's extra care community hubs.<i> </i>The service is generic, and will therefore be available to all adults aged (18) and over, including people with a learning disability, autism, sensory disability, mental health needs, substance-misuse related needs and needs related to HIV. The aim of this service is to ensure that people are enabled to maintain independence and choice within their own home. The service has been designed to meet the requirements of the Personalisation agenda. Personalisation in Hull is concerned with making services fit around the Customer, enabling people to make decisions, maximising their life opportunities and giving them choice and control in the way care and support is delivered. <..(view full details to see more)