East Kent CCGs IUCS Integrated Urgent Care Service

Tender description

Procurement of Integrated Urgent Care Service comprising NHS 111, GP Out Of Hours, and Care Navigation. Potential inclusion of other supporting out of hours healthcare responders. The Commissioner is NHS Ashford CCG as Lead Commissioner and NHS Canterbury and Coastal CCG, NHS South Kent Coast CCG and NHS Thanet CCG as Associate Commissioners. The Commissioner is supported in this project by NHS South East CSU (the CSU) and its procurement partner NHS Commercial Solutions (NHSCS), which is managing this procurement. The Commissioner has identified five key requirements to deliver the future service vision for East Kent: 1. A patient-centred service that demonstrates the best possible clinical outcomes and improved patient experience. 2. Greater integration between front line services and seamless working. The new integrated NHS 111, GP OOH and Care Navigation Service should work seamlessly with the developing Integrated Urgent Care Centres co-located within the Accident and Emergency departments and satellite units. 3. Greater responsiveness of services and reduced duplication. By re-configuring existing services, the health economy will: improve health outcomes for patients, reduce the number of patients accessing traditional accident and emergency services, reduce the need for acute admission to Hospital, improve the overall experience for patients. 4. Admission prevention and avoidance. Provide an effective and simplified alternatives to hospital admission across seven days. This is especially important for patients with complex needs and chronic illness. 5. Right care, right time, right place. Provide a simplified system whereby patients are able to access expert diagnosis and assessment in the setting that is most appropriate to their clinical needs. Further details are in the Memorandum Of Information (MOI) which is available from the attachments area below. The MOI gives details of: - the Procurement objectives - the Commissioner’s service requirements - the Procurement process, including timelines - the Procurement commercial framework - the Procurement governance and administration requirements