Provision of Home Care Services for Manchester North, Central & South

Tender description

People are deemed eligible for Fully Funded Continuing Health care if they are assessed and meet the national determined eligibility criteria. This criteria is detailed within the National Framework for Continuing Health Care and Funded Nursing Care (DOH November 2012 Amended) Patients who meet NHS CHC criteria have a ‘primary health need’ and typically have care needs that are complex, intense and unpredictable and therefore require high quality care delivered by well trained staff who can provide a flexible and reliable service The provider will be required to work with the Commissioner to ensure that the Service achieves the following outcomes: Service and System Outcomes • Equity of access • Robust risk management systems • Integrated pathway development • Improved co-ordination of community services • Robust quality assurance system Clinical Outcomes • Effectiveness • Safety • Reduction in unnecessary hospital admissions • Reduced length of stay in acute units • Improved end of life care Service users and Carer Outcomes • Empowerment of the Service User • Prioritise Continuity of Care • Ensuring Care is Person Centred • Improvement in quality of life • Improved support for family carers Staff Outcomes • Robust Initial training and Education programme • Continuing professional development • Leadership • Good retention rates Economic Outcomes • Cost effective Service • Good resource use • Capacity and demand planning