Experts by Experience

Tender description

The Care Quality Commission (CQC) is seeking expressions of interest from suitably experienced organisations wishing to provide support for its Experts by Experience programme in England from September 2015. Background Experts by Experience (ExE) are people who have experience of using or caring for someone who uses health and/or social care services. They take part in our inspections of health and social care services and our visits to monitor the use of the Mental Health Act. ExE also help us in other ways, such as taking part in consultations and staff training, and in helping us to develop our ways of working, and the activities will be managed by the organisations. These organisations will be responsible for managing ExE on a day-to-day basis. They will be required to co-ordinate and arrange activities including but not limited to the following:- •Source a diverse range of ExE that meet the profiles outlined below. •Interview ExE to ensure they are suitable for the role •Carry out DBS checks on all ExE and any support workers they may have •Carry out training of ExE both with CQC and separately •Organise any reasonable adjustments to enable ExE to perform their activities •Allocate appropriate ExE for inspections, Mental Health Act visits and any other work •Pay ExE and their support workers for carrying out their work •Provide ongoing support to, and performance manage, ExE – including support around benefits, and emotional support where necessary •Address any performance issues of ExE in a timely and appropriate manner •Take part in meetings and discussions with the CQC programme management team •Take part in programme development activities •Work collaboratively with other organisations engaged in the programme Through the organisations CQC requires to access ExE with the following (but not limited to) backgrounds: •People in the early stages of dementia and their family carers •Older people with experience of using health and/or social care services, or their family carers •People who have used mental health services, including those who have recently been or are currently detained under the Mental Health Act •People who have used substance misuse services •People with learning disabilities •Family carers of people with profound and multiple learning disabilities, complex needs, and/or behaviour that can be described as challenging. •People with physical and/or sensory impairments •Family carers of children and young people who use care services, including mental health services •Children & young people who use services •People who have recently used maternity services