Expired contract

Request for Quotation for Provision of HPLC systems Servicing, Maintenance and Repair

Details

Buyer: Department for Environment, Food & Rural Affairs (DEFRA)
Supplier(s): Mason Science
Value: £25,000
Duration: 2 years
Topic: Miscellaneous repair and maintenance services
Published: 13 March 2015
Source: ContractsFinder

Tender description

The contract should include the following as a minimum for each instruments: • Telephone technical support (hardware & software) from qualified personnel, within 24 hrs of initial contact. • One annual on-site preventative maintenance visit (including parts, travel and labour) • Unlimited on-site repair visits (including travel and labour) • Parts, consumables and supplies required for repair to maintain the performance of the instrumentation including but not limited to seals, tubing, lamps, vacuum pump parts… • In the event of breakdown, availability of an engineer on-site for repair within 2 working days of the call being logged. • Cover of PCs and software related to the instrumentation • Module swap: Guaranteed replacement of unit related to HPLC with identical one of equivalent age or more recent if unable to fix it on-site or swap deemed most appropriate by remote technical support. • The contract should include the following as desirables • Ability for the supplier to connect to instrumentation remotely to pro-actively reduce downtime and allow troubleshooting.

Timeline

Completed: Award published13 March 2015
Current notice
Completed: Award date14 April 2015
Completed: Contract expiry date30 April 2017

About the buyer

Department for Environment, Food & Rural Affairs (DEFRA) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov