Customer First Programme - Design, Development, Implementation & Maintenance

Tender description

Customer First is a strategic programme for Iarnród Éireann which represents an ambitious vision to transform the quality of service provided to its customers by transforming the way in which customers access IÉ services. IÉ’s vision is that its customers will value it for providing safe, reliable, consistent and competitive customer focused services which are easy to buy, easy to use, offer a quality and value for money experience that is the preferred option for the travelling public. IÉ has identified a number of strategic pillars specific to the delivery of future revenue growth within the Customer First Programme. These are: •To better understand customers •Develop strong Revenue Management capability •Provide quality Customer Relationship Management •Drive Ancillary Revenues •Promote Public Transport The Customer First Programme is a strategic revenue generation programme for IÉ which represents a vision to transform the quality of engagement and services provided to its customers. IÉ is now seeking to procure the services of a multi-disciplinary ICT (Information Communications & Technology) project team experienced in the design, development, implementation & maintenance of all the following systems: Revenue Management Customer Relationship Management (CRM) Revenue Settlement/Reporting Seat Reservations Booking Office Machines Integration