Delivery of over the counter cash payments to Social Welfare Customers on behalf of the Contracting Authority & assistance to transition of customers in moving to electronic payments

Tender description

The mission of the Department is to promote social well- being through income supports, employment services and other services which enable people to participate in society in a positive way. The Department is responsible for the administration of social insurance and social assistance schemes within the state system of social security, and the delivery of other forms of social support policy in line with its mission. The Department is committed to delivering a high quality service for all Customers. The Contracting Authority delivers over 70 welfare schemes and services with an annual budget of €21 billion. The Contracting Authority currently provides a range of methods that support the transmission of welfare payments to over 2 million Customers per month including those payments made to these Customers currently through An Post. This is in the order of approximately 43 million transaction per annum. These payments, which are processed from seven different systems, are issued on a daily, weekly, monthly and annual basis, depending on the scheme type. The contracting Authority envisages a future where 100% of welfare payments will be made electronically, recognising the needs of the Department and its Customers. This contract requires assistance to transition Customers in moving electronic payments. The contract term is two years but may be extended on an annual basis for up to six years in aggregate.