X4007 Crisis Communications and Planning

Tender description

CRL is seeking to procure a Consultancy Services to provide support in developing and testing Crossrail’s Crisis Communication Strategy. CRL is committed to identifying, eliminating, controlling or mitigating threats that could disrupt business and damage the company’s reputation with stakeholders, sponsors and the wider public and as such is developing Crisis Communication strategy plans. This will include: • Provide crisis communications skills training, including training on handling crisis communications.(approx. 1 press office training session and 2 crisis team training sessions) • Provide media training in relation to crisis communications to a wide group of spokespeople.(approx. 5 sessions) • Test, review and revise the strategy and plan( approx. 2 tests) • Review preparedness and training requirements at appropriate levels. • Assist CRL to maintain/update its plan and provide refresher training as required. • Identify resources that may need to be brought in • Work with or facilitate CRL Departments to resource requirement assessment, threat assessment, Crisis Communications strategies and tactics. • Work with or facilitate CRL Departments to implement the Crisis Communications process and develop plans and strategies • To develop documentation (procedures, templates, guidance etc) to support the Crisis Communication process