Tender for the support of NetApp Storage Area Network infrastructure

Tender description

The Office of Public Works seeks tenders from reputable suppliers for the support of its mission-critical NetApp Storage Area Network infrastructure. The equipment is situated in 3 no. locations, namely:Jonathan Swift Street, Trim, Co. Meath52 St. Stephen's Green, Dublin 2Collins Barracks, Dublin 7The commencement date of the contract will be 1st May 2012. The duration of the contract will be 12 months.Support Cover Required:Replacement system parts 4 hours.Replacement disks 4 hours.All levels of telephone support, Access to NOW SiteReactive support is required. The hours of coverage should be from 9am to 5.30pm Monday to Friday, with a response time of 4 hours or lower.3. Payment termsInvoices should be submitted on a quarterly basis.Tenderers should specify if their tender includes VAT and the rates applicable.4. Further informationQueries should be addressed to Liam S. Kelly (liam.kelly@opw.ie / 01-647 6138).5. Closing dateThe closing date for receipt of tenders is 12 noon on Thursday 5th April 2012. Tenders must be submitted to the secure post-box associated with this tender on the http://www.etenders.gov.ie website, and in addition copies must be emailed to icttenders@opw.ie. All tender documents submitted must be in PDF format.