MANAGED SUPPORT SERVICES

Tender description

The British Library (BL) maintains a significant investment in HP (and formerly Compaq/DEC) server hardware. The British Library requires a contract with a third party to provide Support and Maintenance for these servers, to include hardware and software. The servers include VAX 4000/6000/7820s, Alphaserver DS20/DS25/ES40s and 1000/1200/4100s, Proliant ML/DL models and tape libraries. They run a mixture of OpenVMS, Tru64 UNIX, and Windows 2000/2003 operating systems, supporting a variety of Business applications, including Web Services, Oracle Databases and Specialised cataloguing applications. The equipment is mainly located in Boston Spa, Wetherby, West Yorkshire, but some equipment is located in St Pancras, London and there is a possibility of some re-location to another site(s) within the UK. The BL requires third party support to help the internal Server Support team manage and maintain the systems. The current cover for these systems is a mixture of 2/4/8 hours on Mon-Fri 9-5 or 24x7 basis, depending upon the system priority. Telephone Support, access to patches and fixes, knowledge base access and Hardware failure diagnosis/replacement are required. The cover is expected to be required from 16th May 2007 by which time all of the hardware will be outside its normal manufacturer warranty. A full list of equipment to be covered, with serial numbers, will be given to companies which respond and pass our PQQ. It is envisaged that the contract will be made for a period of three years in the first instance, with scope to renew annually for a further two years.