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North East of England - This Framework will be available for use by Durham County Council and the following additional Contracting Authorities, where they have entered into a Procurement Service Level Agreement (SLA) with Durham County Council: - Academy Schools and Multi-Academy Trusts in County Durham and Darlington, - Maintained Schools in County Durham and Darlington, - County Durham and Darlington Fire and Rescue Service, - Durham Constabulary and the Office of the Durham Police and Crime Commissioner, - Believe Housing - Parish Councils and Town Councils in County Durham. The above list is not exhaustive, however, and in addition to the above the Framework may also be made available to other Organisations, again where these have entered into a Procurement SLA with Durham County Council. Additional information: Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract www.nepo.org (https://www.nepo.org) and access the tender using reference DN735418. If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. • Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk
