Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Lot 1a - Digital Dictation (Fixed) Lot 1b - Digital Dictation (SaaS) Lot 2a - Speech Recognition (Fixed) Lot 2b - Speech Recognition (SaaS) Lot 3 - Outsourced Transcription Lot 4 - Combined Solutions

Timeline

  1. Tender published3 September 2024
  2. Submission date11 October 2024
  3. Contract start date31 March 2025
  4. Award published12 January 2026
  5. Contract expiry date31 March 2027in 7 months

Lots (9)

46 suppliers across 9 lots

Digital Dictation (Fixed)

Capital purchase of hardware/software goods and services for Digital Dictation. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.

Digital Dictation (SaaS)

Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.

Speech Recognition (Fixed)

Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria Price is not the only award criterion and all criteria will be stated in the procurement documents.

Outsourced Transcription

8 suppliers

Services to provide transcription from digital data files to written copy (hard or soft) of the data. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria Price is not the only award criterion and all criteria will be stated in the procurement documents.

Digital Dictation (Fixed)

8 suppliers

Lot 1a Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1a. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Digital Dictation (SaaS)

8 suppliers

Lot 1b Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1b. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Speech Recognition (Fixed)

5 suppliers

Lot 2a Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2a. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Speech Recognition (SaaS)

9 suppliers

Lot 2b Pay-as-you-go/price per line cost or software subscription for additional or stand alone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2b. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Combined Solutions

8 suppliers

Lot 4 A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025. To be awarded to this lot, Bidders must be successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders are asked to respond to these also. There will be no evaluation of quality, social value or price for Lot 4. A Framework Agreement will be automatically awarded to Lot 4 to bidders who are successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.

Call-offs from Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

Awarded contracts called off from this framework agreement.

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Framework analysis

Buyers and suppliers active on the Digital Dictation, Speech Recognition & Outsourced Transcription Services 2 framework, ranked by contract award volume.

Top suppliers associated with Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

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Top buyers associated with Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

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