We are pleased to announce the launch of the new Communications Solutions Framework (REF:CPC/DU/TELE/02). This framework has been developed for the education sector to provide a comprehensive set of telecommunications and associated communication supplies, services and solutions to support CPC members with all of their requirements in relation to Communications Solutions, large or small.
The lot structure was developed to a comprehensive suite of solutions across five Lots to cover every eventuality and requirement.
Timeline
Tender published4 July 2022
Submission date8 August 2022
Contract start date16 December 2022
Award published11 January 2023
Contract expiry date15 December 2026in 4 months
Lots (5)
26 suppliers across 5 lots
Unified Communications and Telephony
8 suppliers
The will involve, amongst other aspects, the supply of communications software, hardware, installation, training and support of communications supplies, services and solutions whereby users can use a multitude of different devices such as physical phones, software on laptops, PC’s and apps on mobiles to make and receive calls via a telephony platform.
The Lot will provide the intelligent combining of voice, video, instant messaging, mobile voice and data, and other multimedia services in a bespoke way depending on the end users’ needs. This Lot will cover all encompassing solutions offering for example Desktop Agent/Supervisor, Contact Centre, Video Conferencing and Email/Text management functionality. It will also provide access to IP Telephony, Voice Over IP Services and Call Tariff Packages; encompassing the provision and support of
Network Connectivity
6 suppliers
The supply, setup and support of networks and associated networking services. It addresses the supply and support of networks and associated networking services for the provision of managed connectivity for high bandwidth secure services and other communications and telecommunications requirements.
This Lot also encompasses but is not limited to, the provision and support of digital connections, network equipment and servers, along with associated support services within premises, and will include Managed LAN services and Wi-Fi.
Omni Channel Multi-Media Communications
4 suppliers
This Lot provides access to a comprehensive suite of Omni Channel/multi-media communications solutions addressing, amongst other aspects, the following characteristics:
• Multi-media communications
• Workforce management
• Quality Assurance – User Experience Score Cards/Speech Analytics
• Enquiry Reporting and Measuring
• Customer Relationship Management Integration
Mobile Communications
6 suppliers
This Lot will provide access to all aspects of mobile communications and services by either Mobile Network Operators (MNOs) or Resellers - i.e., handsets, other devices, airtime - call time, data etc, and associated value added services.
National Communications Solutions (One Stop Shop)
2 suppliers
This Lot will provide access to the entire suite of communications solutions, supplies and services detailed within the scope of Lots 1, 2, 3 and 4 from a national one-stop-shop provision.
Call-offs from Communications Solutions
Awarded contracts called off from this framework agreement.
